At pkrbat, your privacy is not an afterthought — it is a foundational commitment. This Privacy Policy explains in plain, clear language exactly what personal data pkrbat collects from Pakistani players, why it is collected, how it is used, who it is shared with, and what rights you have over your own information. We encourage every pkrbat user to read this document in full.
pkrbat does not sell your personal data to third parties. Your information is used solely to operate your account, process transactions, and keep the platform secure.
Six key commitments that define how pkrbat handles your personal information. The complete legal text follows below.
pkrbat does not sell, rent, or trade your personal data to any third party for commercial purposes. Your data belongs to you — we are its custodians, not its owners.
Every data transmission between your device and pkrbat is secured with industry-standard 256-bit SSL encryption — the same standard used by Pakistan's major banking institutions including HBL and UBL.
You have the right to access the data pkrbat holds about you, request corrections, ask for deletion (where legally permissible), and withdraw your consent for non-essential data processing at any time.
pkrbat collects only the personal data that is strictly necessary to operate your account, process transactions, comply with KYC and AML regulatory requirements, and keep the platform secure.
pkrbat operates under an international gaming licence and is bound by the data protection requirements of that regulatory framework. Our data handling practices are reviewed regularly for compliance.
Marketing communications from pkrbat are strictly opt-in. You may withdraw your marketing consent and unsubscribe from all promotional communications at any time through your pkrbat Account settings.
About This Policy: This Privacy Policy applies to pkrbat ("we," "us," "our"), accessible at pkrbat.site, and to all registered users ("you," "your") of the pkrbat platform. It covers all personal data collected through the pkrbat website, account registration, payment processing, customer support interactions, and any other means by which you interact with pkrbat. By registering a pkrbat account or using our platform, you acknowledge that you have read and understood this Privacy Policy.
pkrbat is committed to protecting the privacy and security of the personal information of every individual who uses our platform. This Privacy Policy sets out a comprehensive, transparent account of how pkrbat collects, processes, stores, and ultimately disposes of personal data in connection with the operation of the pkrbat online gaming and sports betting platform.
This Policy applies to:
This Policy should be read in conjunction with pkrbat's Terms & Conditions, which are available at pkrbat.site/terms-conditions.
pkrbat is the data controller in respect of all personal data collected and processed through the pkrbat platform at pkrbat.site. As data controller, pkrbat determines the purposes and means of processing your personal data and bears primary responsibility for ensuring that processing is conducted lawfully, fairly, and transparently.
For all privacy-related enquiries, requests, and complaints, pkrbat's designated data protection contact is reachable at:
Data Protection Contact:
Email: [email protected] (subject line: "Privacy / Data Protection Request")
Response time: Within five (5) business days for all privacy-related requests.
Please note: This email address is for correspondence only — it is not a clickable link. Type it manually into your email client.
pkrbat collects the following categories of personal data:
What We Do Not Collect: pkrbat does not collect payment card (debit/credit) numbers, as our payment processing is conducted exclusively through JazzCash, EasyPaisa, and bank transfer methods that do not involve card data. pkrbat does not collect biometric data beyond what may be included in submitted CNIC documents.
pkrbat collects personal data through the following channels:
pkrbat processes your personal data on one or more of the following legal bases:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and identity verification | Contractual necessity — required to enter into and perform the pkrbat user agreement |
| Processing deposits and withdrawals in PKR | Contractual necessity — required to operate your account |
| KYC and age verification (CNIC) | Legal obligation — required under our operating licence and anti-money laundering regulations |
| Fraud detection and prevention | Legitimate interest — protecting pkrbat and its users from fraud and financial crime |
| Responsible gaming monitoring | Legal obligation and legitimate interest — regulatory requirement and duty of care to users |
| Customer support communications | Contractual necessity and legitimate interest |
| Sending promotional communications | Consent — only where you have opted in to receive marketing from pkrbat |
| Regulatory reporting and record-keeping | Legal obligation — required under gaming licence conditions |
| Platform analytics and improvement | Legitimate interest — improving the pkrbat platform for all users |
pkrbat uses the personal data it holds about you for the following purposes:
pkrbat does not sell your personal data. pkrbat shares your data only in the following defined circumstances:
pkrbat shares data with carefully selected third-party service providers who process data on pkrbat's behalf and are bound by strict data processing agreements. These include: KYC verification providers, payment processing facilitators, fraud detection and AML screening services, cloud infrastructure providers, and customer support platform providers. These parties may only use your data for the specific purpose for which it was shared.
pkrbat's slot and live casino games are provided by third-party game studios. These providers receive limited technical data (such as your account session token) necessary to deliver the game. They do not receive your full identity or financial data.
pkrbat is required by its international operating licence to submit certain data to the relevant gaming regulatory authority on request. pkrbat will disclose data to regulators where legally obligated to do so.
pkrbat will disclose personal data to law enforcement agencies, government authorities, or courts in Pakistan or internationally where required by a valid legal order, warrant, or regulatory direction, or where pkrbat has a good faith belief that disclosure is necessary to prevent imminent harm or criminal activity.
In the event of a merger, acquisition, sale of assets, or restructuring of pkrbat's business, personal data held by pkrbat may be transferred to the acquiring or successor entity, subject to the same privacy protections set out in this Policy.
Important: Beyond the categories listed above, pkrbat does not share, sell, rent, or otherwise transfer your personal data to any third party for commercial, marketing, or data brokerage purposes — ever.
Cookies are small text files stored on your device by your web browser when you visit pkrbat.site. pkrbat uses cookies and similar technologies (local storage, session storage) to make the platform function correctly and to understand how it is used.
You may manage or disable non-essential cookies through your browser settings. Most modern browsers on Android and iOS allow you to block or clear cookies. Please note that disabling strictly necessary cookies will prevent you from logging into your pkrbat account. pkrbat does not use third-party advertising or behavioural tracking cookies.
pkrbat retains personal data only for as long as is necessary for the purposes for which it was collected, and in accordance with legal and regulatory obligations. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration and KYC data | 5 years after account closure | Gaming licence regulatory requirement |
| Financial transaction records | 7 years after the transaction date | AML regulatory requirement |
| Customer support communications | 3 years after the support interaction | Legitimate interest / dispute resolution |
| Self-exclusion records | Duration of exclusion plus 7 years | Regulatory obligation and responsible gaming |
| Technical/session logs | 12 months | Security and fraud prevention |
| Marketing consent records | 3 years from date of consent or withdrawal | Legal obligation to demonstrate consent basis |
Upon expiry of the applicable retention period, pkrbat will securely delete or anonymise the relevant personal data. Where anonymisation is technically preferable to deletion, the data will be rendered irreversibly non-personal.
pkrbat implements and maintains a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:
While pkrbat takes all reasonable technical steps to protect your data, no digital platform can guarantee absolute security. You are responsible for maintaining the security of your pkrbat account credentials. If you believe your account has been accessed without your authorisation, contact pkrbat's 24/7 support team immediately via live chat.
pkrbat operates under an international gaming licence and may engage service providers located outside Pakistan — including cloud infrastructure providers and KYC verification services. Where personal data is transferred to countries outside Pakistan, pkrbat ensures that appropriate safeguards are in place to protect the data to a standard equivalent to that described in this Policy.
Such safeguards may include contractual data protection clauses, adherence to the data protection requirements of pkrbat's licensing jurisdiction, and transfer only to service providers operating within jurisdictions with adequate data protection frameworks.
pkrbat will not transfer your personal data to any jurisdiction or service provider that does not offer adequate data protection guarantees.
As a pkrbat user, you have the following rights in relation to your personal data. To exercise any of these rights, contact pkrbat at [email protected] with the subject line "Data Rights Request."
You have the right to request a copy of all personal data pkrbat holds about you. pkrbat will provide this within thirty (30) days of a verified request. The first request is provided at no charge; subsequent requests within a 12-month period may incur a reasonable administrative fee.
If you believe pkrbat holds inaccurate or incomplete personal data about you, you have the right to request correction. For contact details such as email address and mobile number, you may update these directly within your pkrbat Account settings. For CNIC-linked identity data, a formal rectification request with supporting documentation is required.
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is found to be unlawful. pkrbat will action erasure requests within thirty (30) days. Please note that certain data — particularly KYC, transaction records, and regulatory compliance data — may be subject to mandatory retention periods that override erasure requests under applicable law.
You may request that pkrbat restricts its processing of your personal data in certain circumstances — for example, while a rectification request is being considered. During a processing restriction, pkrbat may store your data but will not actively process it for other purposes.
Where processing is based on your consent or on a contract with you, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format. pkrbat will provide this upon verified request within thirty (30) days.
You may object to processing based on legitimate interests and withdraw consent for any consent-based processing (including marketing communications) at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. Marketing consent may be withdrawn through your pkrbat Account settings or by contacting support.
Response Timeline: pkrbat will acknowledge all data rights requests within five (5) business days and will provide a substantive response within thirty (30) days. Where a request is complex or multiple in nature, this period may be extended by up to an additional sixty (60) days, with notification provided.
The pkrbat platform is strictly restricted to individuals aged 21 years and above. pkrbat does not knowingly collect personal data from individuals under the age of 21 and has no services directed at minors. CNIC-based age verification is a mandatory step in the pkrbat registration process specifically to prevent underage access.
If pkrbat becomes aware that personal data has been collected from an individual under the age of 21, that data will be deleted immediately, the associated account will be closed, and any deposits will be returned through the original payment method.
⚠ Parental Notice: If you believe a minor under your care has registered or attempted to register a pkrbat account, contact our support team immediately at [email protected]. We take underage access very seriously and will act on all such reports promptly.
The pkrbat platform does not contain links to external third-party websites. All navigation within pkrbat.site remains within the pkrbat domain. However, game content delivered by third-party game providers (such as live casino streams) may involve data being transmitted directly between your device and the game provider's servers in accordance with those providers' own privacy practices.
pkrbat is not responsible for the privacy practices of any third-party game providers. However, all game providers engaged by pkrbat are contractually required to process user data only for the specific purpose of game delivery and to maintain data protection standards consistent with this Policy.
pkrbat reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or operational changes. The "Last Updated" date at the top of this Policy will be revised accordingly whenever material changes are made.
Material changes — meaning changes that significantly affect how your data is used or your rights in relation to your data — will be communicated to you via your registered email address and/or a prominent notification displayed upon login to your pkrbat account, at least seven (7) days before the changes take effect.
Your continued use of the pkrbat platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised Policy. The current version of this Privacy Policy is always available at pkrbat.site/privacy-policy.
For all privacy-related enquiries, data rights requests, and complaints, please contact pkrbat's data protection team using the following details. All addresses are for written correspondence only — not clickable links:
Email: [email protected]
Subject line: Privacy / Data Rights Request
Response time: Acknowledgement within 5 business days; substantive response within 30 days.
Live Chat: Available 24/7 inside your pkrbat account for urgent privacy concerns.
If you are not satisfied with pkrbat's handling of your personal data or response to a data rights request, you have the right to escalate your complaint. pkrbat's internal complaint resolution process will provide a final decision within thirty (30) days of receiving a formal complaint. Where the internal process does not resolve your concern, you may escalate to the relevant data protection or gaming regulatory authority under whose jurisdiction pkrbat operates.
Our Commitment: pkrbat treats every privacy-related request and complaint with seriousness and respect. We are committed to resolving privacy concerns promptly, transparently, and in the best interests of our Pakistani users. Your trust in how pkrbat handles your data is something we work actively to earn and maintain.
pkrbat is Pakistan's most complete online gaming platform — cricket betting, live casino, 300+ slots, Bingo Adventure, and Pool Rummy, all in PKR with instant JazzCash and EasyPaisa transactions. 21+ only.
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